GoElastic Support Standard Services
Feasibility Audit
A detailed evaluation of existing/proposed application and evaluating the feasibility of cloud deployment to meet technical and business goals
JumpStart Reports
A detailed blueprint of your initial AWS cloud architecture included recommendations on resource allocation, firewall configuration, automated backup configuration, automated alert and notification setup guides, etc.
Incident Management Support
Ticket-driven support service to resolve specific issues involving your cloud deployment.
Pro-active Systems Administration
Live monitoring, scheduled maintenance for patch and security updates for operating system and applications, periodic optimization and tuning of environment, 24x7 critical issue support and other administration services to achieve an environment uptime SLA of 99.5%.
Development Process Workflow Automation
Features to assist with streamlining application development and deployments from local environment to AWS environment including:
- Created development/testing environments on cloud
- Managed source control (Git or SVN)
- Automated deployment workflow leveraging source control
Premier Managed Services
Premium suite of services including:
- Regular security and compliance audits including penetration testing and scalability load tests as per organizational requirements
- Enhanced application reliability and stack hardening through high-availability configurations, disaster recovery systems, etc.
- Application and environment optimization and tuning including database optimization and tuning.
- Integration of AWS into existing corporate IT environment including user authentication synchronization,
- 24x7 1-hour response time for all support issues, and 99.9% uptime SLA.
- Access to senior AWS personnel to assist with technology audits, planning, and deployment planning and execution.
Application Architecture and Development Consulting
Consulting services to assist with application architecture and development, including application design, project management consulting, etc.
